Customer Service Archives - Fort Collins Area Chamber of Commerce

Customer Service and De-Escalation Workshop

by Britt Simmons | Jul 6, 2026

Strong customer service skills can turn difficult interactions into better outcomes. Join Johnny Fimple and Chad Olms for a free workshop on Customer Service and De-Escalation, designed for business owners, managers and employees. This session will focus on practical...

How to Deal with Difficult Customers: De-Escalation Training

by Britt Simmons | May 12, 2026

The Downtown Development Authority (DDA), in partnership with Chad Olms of ARX Security Consulting, will host an in-person training session on Dealing with Difficult Customers for downtown business owners, managers and employees. In this class, participants will learn...