- This event has passed.
How to Deal with Difficult Customers: De-Escalation Training
June 2 @ 3:00 pm - 5:00 pm
$15
The Downtown Development Authority (DDA), in partnership with Chad Olms of ARX Security Consulting, will host an in-person training session on Dealing with Difficult Customers for downtown business owners, managers and employees.
In this class, participants will learn how to handle tough or aggressive people by building observation skills and using smart body positioning. The session will cover practical tools, proven techniques and key phrases that can help calm situations down when tensions rise.
Through interactive scenarios and real-life examples, attendees will have the opportunity to practice in a supportive, low-pressure setting. By the end of the session, participants will feel more confident, calm, cool and in control during high-stress encounters.
Event Details
Date: Tuesday, June 2, 2026
Time: 3:00 – 5:00 p.m.
Location: Elevations Credit Union, Second-Floor Community Room
Address: 221 E. Mountain Ave., Fort Collins, CO
Cost: $15 per person, non-refundable
Space is limited to 25 participants. Please reserve your spot soon. Registration closes May 19, 2026.
Complimentary coffee will be provided.
Who Should Attend?
- Downtown business owners
- Managers and team leads
- Front-line employees
- Anyone who interacts directly with customers or the public
This course can be taken as a stand-alone class or as a follow-up to the Situational Awareness presentation. Please feel free to share this invitation with your team, managers, employees and fellow downtown businesses.
Everyone is encouraged to attend.