Customer Service and De-Escalation Workshop
July 20 @ 5:00 pm - 6:30 pm
Strong customer service skills can turn difficult interactions into better outcomes.
Join Johnny Fimple and Chad Olms for a free workshop on Customer Service and De-Escalation, designed for business owners, managers and employees.
This session will focus on practical ways to create positive outcomes in customer interactions, including how to handle difficult situations with more confidence, professionalism and care.
Event Details
Event: Customer Service and De-Escalation
Date: Monday, July 20
Time: 5:00 to 6:30 p.m.
Location: Fort Collins Area Chamber of Commerce
Address: 225 S. Meldrum St., Fort Collins
What You’ll Learn
The workshop will cover customer service skills and de-escalation techniques that can help businesses and employees better navigate challenging conversations.
- Customer service skills
- De-escalation techniques
- Dealing with difficult customers
- Increasing profits
- Decreasing liability
A Practical Workshop for Local Businesses
Whether you are a business owner, manager or frontline employee, this session is designed to provide useful tools for improving customer interactions, reducing conflict and supporting better outcomes for your team and your customers.
This workshop is free to attend. To RSVP, email [email protected].