The Larimer SBDC is hosting The Power of Exceptional Customer Service, an after-hours panel workshop and discussion March 12th, from 4 to 6 pm, on the 1st floor of The Innosphere, 320 East Vine Drive. This will be a great way to evaluate your customer service practices.
This event is FREE, but we do ask that attendees register at www.larimersbdc.org. Food and drinks provided.
Statistics show that more than 50% of consumers will return to a business after having a positive customer service experience and more than 50% will also recommend you to others. Our customer service panel of experts are here to help you re-examine your current customer service practices. Some of the topics they will cover are:
- What are some ways to deliver exceptional CS to different generations?
- What are some basic soft skills all employees need to deliver exceptional CS?
- Why it’s important to provide exceptional CS even if there’s no immediate profit?
- How does bad customer service affect not only you, but businesses around you as well?
- And much more!
This session is for both employers and employees! Come prepared to learn some new techniques and understand why exceptional Customer Service is critical for your business.
