Larimer Small Business After Hours – The Power of Exceptional Customer Service

Mar 8, 2019 | Member News

The Larimer SBDC is hosting The Power of Exceptional Customer Service, an after-hours panel workshop and discussion March 12th, from 4 to 6 pm, on the 1st floor of The Innosphere, 320 East Vine Drive. This will be a great way to evaluate your customer service practices.

This event is FREE,  but we do ask that attendees register at  Food and drinks provided.

Statistics show that more than 50% of consumers will return to a business after having a positive customer service experience and more than 50% will also recommend you to others. Our customer service panel of experts are here to help you re-examine your current customer service practices. Some of the topics they will cover are:

  • What are some ways to deliver exceptional CS to different generations?
  • What are some basic soft skills all employees need to deliver exceptional CS?
  • Why it’s important to provide exceptional CS even if there’s no immediate profit?
  • How does bad customer service affect not only you, but businesses around you as well?
  • And much more!

This session is for both employers and employees! Come prepared to learn some new techniques and understand why exceptional Customer Service is critical for your business.