Tuesday Talent Series: Dealing with Difficult Customers

Session Title: Dealing with Difficult Customers
Session Presenters: Chalice Springfield

Session Description:
Difficult clients don’t have to derail your success. This interactive training provides the skills and strategies needed to turn tough conversations into positive outcomes. Learn how to set boundaries, manage conflict, and build stronger client relationships through emotional intelligence and active listening. Through real-world scenarios and role-playing exercises, you’ll gain confidence in handling tough situations with professionalism and ease. Ideal for sales teams, customer service professionals, and client-facing roles—transform challenges into opportunities for growth!

Presenter Bio:
Chalice Springfield with Unstoppable Curiosity Coaching & Training is known as the Champion of Growth Mindset for teams who are ready to rise. Her robust set of tools did not come easily, but after becoming CEO of a struggling real estate company just before the housing crisis of 2008, and then leading them through the maze of ever-changing policies during the pandemic, Chalice realized her strategies were not optional, but necessary during times of transition. She began sharing her insights with other local organizations, and has received multiple awards for Business Success, Distinguished Service, and Women’s Leadership.

Chalice knows that bottom-line growth is only sustainable with an engaged workforce, empowered to do their best, aligned with their long-term goals and values. Her trainings always include relational skill-building, along with evidence-backed tools for measurable success. Chalice’s proudest moments are seeing her clients’ old (expensive) problems disappear and be replaced with a thriving culture of connection and satisfaction.