Relocation Consultant - TWO MEN AND A TRUCK® Loveland

Starting salary range: $39,000-$42,000 DOE

The Relocation consultant’s (RC) overall responsibility is to deliver the highest level of customer satisfaction to increase sales, profitability, and the success of the franchise through:  growing sales with customer relationship building; providing timely and accurate estimates in order to retain customers; assisting the sales team to improve the performance of the location; and consistently exceeding customer expectations.  The RC should develop in-depth knowledge of:  company products and services, presentation skills, best professionally acceptable sales practices, and customer service practices.

Responsibilities/Tasks

  • Utilizing conversational selling techniques; build confidence in TWO MEN AND A TRUCK® services in order to capture all sales opportunities.
  • Problem solve for the customers by carefully listening to their needs and requests.
  • Ensure that customer expectations are exceeded with proven customer service best practices.
  • Ensure the provided estimates are prepared and scheduled accurately.
  • Communicate with clients, pre-move and post-move, in order to capture and retain their business.
  • Utilize technological devices to provide accurate, on-the-spot estimates to gain committed customers.
  • Assist in the achievement of financial goals and objectives by continually increasing sales and minimizing expenses.
  • Assist in review and development of move consultation procedures and materials.
  • Collaborate with location manager and marketing manager to increase business move revenue and develop strategic relationships with potential and existing customers.
  • Assist with front office sales duties as needed.
  • Other duties as assigned by general manager

Phone: (970) 686-6683
Email: karen.padilla@twomen.com
Webste: https://careers.twomenandatruck.com/jobs/co/fort-collins/relocation-consultant