Operations Manager - Two Men and A Truck

Pay Range: Annual salary of $40,000 – $45,000 (based on experience)
The operations managers overall responsibility is to help deliver, wherever needed, the highest customer service to increase sales, profitability and the success of the franchise through: maximizing truck utilization; hiring and training great movers and drivers; DOT compliance; managing the fleet maintenance; and consistently exceeding customer expectations.  The operations manager should have strong knowledge of functional support areas, including our core business, moving, driving, training, and best customer service practices.

RESPONSIBILITIES

 – Understand and execute the TWO MEN AND A TRUCK® mission statement and core values.
 – Identify opportunities for continual improvement of employees and key areas of the business by investigating damages and employee accountability, utilizing proper HR practices, and enforcing risk management processes.
 – Maximize truck utilization to improve profitability and maximize customer retention.
 – Ability to understand and execute conversational selling techniques with all potential customers.
 – Participates in company networking/marketing events in order to promote and protect the TWO MEN AND A TRUCK® brand.
 – Ensures franchise compliance with all DOT regulations and FMCSA guidelines.
 – Other duties as assigned by general manager.

REQUIREMENTS

 – High school diploma or general education degree (GED) is required.
 – 21 years of age
 – Must be able to be insured under the franchise auto insurance plan and maintain a valid driver’s license.
 – A minimum of 6 months of supervisory and customer service experience.
 – A minimum of 6 months of moving experience.
 – Understanding of and commitment to customer service and the TWO MEN AND A TRUCK®core values.
 – Demonstrated ability to lead by example to motivate, develop, train and direct people.
 – Basic understanding of financial statements.
 – Demonstrated oral comprehension, listening and communication skills.
 – Language Skills: ability to effectively present information in small group situations to co-workers and customers.
 – Excellent organizational and time management skills.
 – Strong decision making ability.
 – Must be proficient with the following Microsoft applications:
Excel
Word
Outlook

Phone: (970) 686-6683
Email: heather.pelle@twomen.com
Webste: https://careers.twomenandatruck.com/jobs/search?