Mover/Driver - Two Men And A Truck

Summary

The driver/movers’s overall responsibility is to deliver the highest level of customer service in order to increase customer satisfaction level, referrals, brand awareness, and the success of the franchise through:  safe operation of a Commercial Motor Vehicle (CMV), working as a team member to pack, move, and safely transporting household goods, and consistently exceeding customer expectations.  The driver/mover should have general knowledge of functional support areas including customer service, DOT driver regulations, truck driving experience and moving skills.

Responsibilities/Tasks

  • Understand and execute the TWO MEN AND A TRUCK® mission statement and core values.
  • Works with other franchise employees to ensure successful, claims-free relocation of customer’s belongings.
  • Communicates with customers, builds confidence, and offers products that benefit the safe movement of customer’s belongings.
  • Obtains feedback throughout the move and proactively responds to improve the customer experience.
  • Responsible for personal adherence to franchise standards and policies.
  • Actively pursues procedure compliance with franchise, FMCSA and DOT guidelines
  • Actively makes suggestions to improve franchise procedures and the customer’s experience.
  • Organizes and secures truck at the end of each job to ensure truck and equipment are maintained in a clean, safe and professional manner.
  • Responsible for capturing all required and signed paperwork from customers including correct payment and properly processing it on a daily basis.
  • Practice proper personal hygiene.
  • Other duties as assigned by operations manager.

Education/Experience

  • High school diploma or general education degree (GED) is required.
  • 21 years of age
  • Must be able to be insured under the franchise auto insurance plan and maintain a valid driver’s license.

Skills/Knowledge/Abilities (SKA) Required

  • Knowledge of TWO MEN AND A TRUCK® system policies, procedures, and industry standards.
  • Demonstrated oral comprehension, listening and communication skills.
  • Language Skills: ability to effectively present information in small group situations to co-workers and customers.
  • Mathematical skills: ability to add, subtract, multiply, and divide whole numbers and decimals with United States dollars, weight measurements, distance, and time.
  • Must gain an understanding of common relocation forms and be able to properly complete them with the customer.
  • Ability to count cash or confirm other payment options for proper payment.

Work Environment

  • Local travel, and occasional overnight travel, is required.
  • Drivers/Movers are frequently required to stand, walk, talk, sit, hear, use hands and fingers, handle, feel and/or lift with hands and arms.
  • Must be able to continuously lift, and place, up to 100# and be able to help with pieces up to 1000#.

Phone: (970) 686-6683
Email: james.hazenberg@twomen.com
Webste: https://careers.twomenandatruck.com/jobs/co/fort-collins/moving-driving