Customer Sales Consultant - Two Men and A Truck

Loveland, CO
$38,000 – $40,000 annually
The customer sales consultant’s overall responsibility is to deliver the highest level of customer satisfaction to increase sales, profitability, and the success of the franchise through:  growing sales with customer relationship building; providing timely and accurate estimates in order to retain customers; assisting the sales team to improve the performance of the location; and consistently exceeding customer expectations.  The customer sales consultant should develop in-depth knowledge of:  company products and services, presentation skills, best professionally acceptable sales practices, and customer service practices.

RESPONSIBILITIES

  • Utilizing conversational selling techniques; build confidence in TWO MEN AND A TRUCK® services in order to capture all sales opportunities.
  • Problem solve for the customers by carefully listening to their needs and requests.
  • Ensure that customer expectations are exceeded with proven customer service best practices.
  • Ensure the provided estimates are prepared and scheduled accurately.
  • Communicate with clients, pre-move and post-move, in order to capture and retain their business.
  • Utilize technological devices to provide accurate, on-the-spot estimates to gain committed customers.
  • Assist in the achievement of financial goals and objectives by continually increasing sales and minimizing expenses.
  • Assist in review and development of move consultation procedures and materials.
  • Collaborate with location manager and marketing manager to increase business move revenue and develop strategic relationships with potential and existing customers.
  • Assist with front office sales duties as needed.
  • Other duties as assigned by general manager

REQUIREMENTS

  • High school diploma or general education degree (GED) is required.
  • 21 years of age
  • Must be able to be insured under the franchise auto insurance plan and maintain a valid driver’s license.
  • A minimum of 6 months of supervisory and customer service experience.
  • A minimum of 6 months of moving experience.
  • Understanding of and commitment to customer service and the TWO MEN AND A TRUCK® core values.
  • Demonstrated ability to lead by example to motivate, develop, train and direct people.
  • Basic understanding of financial statements.
  • Demonstrated oral comprehension, listening and communication skills.
  • Language Skills: ability to effectively present information in small group situations to co-workers and customers.
  • Excellent organizational and time management skills.
  • Strong decision making ability.
  • Must be proficient with the following Microsoft applications:
    • Excel
    • Word
    • Outlook

Phone: (970) 686-6683
Email: heather.pelle@twomen.com
Webste: https://careers.twomenandatruck.com/jobs/search?