Card Services Manager - Blue Federal Credit Union

Blue is looking for a strong leader with direct credit/debit card program management experience. The Card Services Manager oversees and manages the Cards program team and card operations for Blue FCU. Ensures balancing, reporting, and dispute processing is completed accurately and in a timely manner. Focuses on building a dynamic and fluid team to provide day-to-day back office support as well as implements new and innovative products to enhance member experience. Ensures proactive alterations to the program to prevent fraud, maximize profitability, and improve product offerings. This position will be located at Blue FCU Headquarters in Cheyenne, WY (no remote work option available). The Card Services Manager also focuses on the following:

• Maintains focus on collaborating with Lending and Marketing as necessary on all changes. Ensures monthly, quarterly, and annual reporting is completed in accordance with required time frames. Reporting includes but not limited to CFPB reports, departmental dashboard reporting, and profitability measures.
• Oversees and manages the Debit Card activities of the card processing team. Responsible for all plastic inventory. Oversees the fraud process for credit and makes sure that members are served in a timely manner. Ensures that all debit GLs are in balance for month and year end.
• Manages all service tickets and ensures that the team is meeting internal and external SLAs. Manages direct reports to maximize productivity, efficiency, and the potential of human assets of the company, including: hiring, directing job assignments, monitoring staff performance, coaching, counseling, training as necessary, assuring compliance with regulatory requirements and organizational mission, values, policies and work rules. Appraises performance and provides recommendations for staff compensation, promotion, and termination as appropriate.
• Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

Requirements

Experience: Five years to eight years of similar or related experience, including preparatory experience. Credit Union and technology management experience as well as an understanding of project management disciplines as well as a strong understating of eService delivery channels.

Education: A two-year college degree or completion of a specialized course of study at a business or trade school equivalent to approximately 64 credit hours.

Interpersonal Skills: A significant level of trust, credibility and diplomacy is required. In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance.